FrameLagao (“we”, “us”, “our”) operates https://www.framelagao.com. This Privacy Policy explains how we collect, use, disclose and protect your personal information.
2. Information we collect
– Personal information you provide: name, email, phone number, shipping address, billing address. – Transaction information: order details, payment transaction IDs (we do NOT store full card data). – Technical information: IP address, browser type, device information (for site performance and fraud detection). – Images/files you upload for custom orders.
3. How we use your information
– To process and fulfil orders and payments. – To communicate order status, shipping updates and customer support. – To personalize services, improve website functionality and for analytics. – To comply with legal obligations.
4. Payment & card data
Payments are processed by our payment gateway (Razorpay). We do NOT store or process full card numbers, CVV, or PINs on our servers. All payment transactions happen via secure, PCI-compliant Razorpay checkout. For more info on Razorpay’s security, visit their docs. :contentReference[oaicite:3]{index=3}
5. Sharing of information
– With logistics partners for delivery. – With payment processors (Razorpay) for transaction settlement. – Only when required by law or with your consent.
6. Data retention
We retain order and customer information for as long as necessary for business, legal, and tax purposes (typically 3–7 years for accounting/GST; adjust as per your local rule).
7. Your rights
You can request access, correction, or deletion of your personal information by emailing help@framelagao.com.
8. Security
We use industry standard measures to protect data. However, no method of transmission over the Internet is 100% secure.
