Shipping & Delivery
How long does it take?
- Personalised gifts and custom frames: dispatched within 3–5 working days of receiving the required photo/details and design approval.
- Ready-made products: dispatched within 24–48 hours of order confirmation.
- Transit time: 2–3 days around Rajasthan, 3–6 days for the rest of India.
Delivery charges
- Cash on Delivery includes a ₹60 COD handling fee. Pay online to avoid this fee.
Where do you deliver?
- Anywhere in India that a courier service reaches.
- If your pincode is not serviceable, we tell you before taking the order.
- Tracking details are sent on WhatsApp as soon as your parcel is dispatched.
Packing
Every product is packed for its shape and material using protective wrap and a strong outer carton.
Frames receive hard corner protection and use unbreakable plexiglass instead of glass.
Returns, Replacement & Cancellation
What if it arrives damaged?
- Record an unboxing video while opening the parcel — this is the single most important thing.
- If you spot damage, send us that video on WhatsApp within 48 hours.
- Once verified, we ship a free replacement — no extra cost to you.
What if I received the wrong item?
If the size, design or product doesn't match your order, we arrange the return at our own
cost and send the correct product. This also needs to be reported within 48 hours.
Returns on personalised products
Personalised gifts and custom frames are made with your photo, names, dates or message, so "changed my mind"
returns aren't possible. That is exactly why we send a
design preview before printing — nothing goes to print until you approve it.
Cancelling an order
- Before printing starts: cancelled free of charge.
- After printing starts: custom orders can no longer be cancelled.
- Ready-made sets: cancel any time before dispatch.
Refusing a COD parcel
If COD parcels are refused repeatedly, we will only accept prepaid orders from that number
in future. If you no longer want the order, please tell us before it is dispatched.
Privacy Policy
What we collect
- Your name, mobile number, email and delivery address — only to get your order to you.
- The photos and personalisation details you send — only to prepare your chosen product.
What we don't do
- We never sell or share your number or address with anyone
(apart from the courier company, which needs the address to deliver).
- We never use your personal photos on our social media or in advertising
without your permission.
- Once your order is complete, we delete your photo files from our systems.
On this website
Your cart is stored in your browser. When you place an order, the order and delivery details
are securely sent to our server so we can fulfil, track and show that order in your account.
Payment details are handled by the selected payment provider and are not stored by us.
Deleting your data
Terms of Service
How an order is confirmed
- Placing an order on the website is a request. The order is confirmed when we confirm
it on WhatsApp.
- Custom orders need your photo and design approval. If the photo doesn't arrive, the
order is held for 7 days and then cancelled.
Prices and availability
- All prices on this website are in INR and include the selected product option and packing.
Any COD fee is shown separately before you confirm payment.
- Prices may change without notice, but the price of an already-confirmed order
never changes.
Rights over your photo
You are responsible for the photo you send us — it must be yours, or you must have the
right to use it. We do not print photos that belong to someone else's copyright.
Print and colour
The final print depends on the quality of the photo you send. A very small or blurry
photo printed at a large size may lose clarity — if we think that will happen, we tell
you in advance. A slight difference between screen colours and printed colours is normal.
Governing law
These terms are governed by the laws of India. Any dispute falls under the jurisdiction
of the courts of Churu, Rajasthan.
Contact