– Standard (Non-custom) items: 1–3 business days processing + shipping time. – Custom/Personalized frames and handmade art: Processing/production time 5–14 business days depending on complexity. Exact ETA shown on checkout.
2. Shipping partners
– We use trusted courier partners. Tracking details will be shared by email/SMS once dispatched.
3. Shipping charges
– Shipping charges vary by product and destination — shown at checkout. – For bulky or fragile items, special packaging charges may apply.
4. Delivery acceptance
– Please inspect the package at delivery and record an unboxing video in case of damage. – Sign only after verifying package condition. For damaged packages, note it on courier POD and contact help@framelagao.com within 24 hours.
5. Lost / Damaged shipments
– For verified lost/damaged shipments, we will arrange replacement or refund after investigation.
6. International shipping
– (If you will ship outside India) Customs, duties and taxes for international orders are the recipient’s responsibility.
