Terms & Conditions

Last Updated: 20 October 2026

Welcome to FrameLagao. These Terms & Conditions govern your access to and use of our website and the purchase of products offered through it.

By accessing our website or placing an order, you agree to these terms, subject to any rights that cannot be excluded under applicable law. Please read them carefully before making a purchase.

1. About FrameLagao

FrameLagao operates an online retail store offering products that may include photo frames, posters, gifts, toys, bags, car collectibles, bottles, tumblers, fashion accessories, perfumes, personal care products and customised printing products.

Business and contact details:

• Brand: FrameLagao

• Website: [Website URL]

• Email: [Business Email]

• WhatsApp: +91 7378000511

• Business Address: [Complete Business Address]

• Legal Business Name: [Registered Legal Name, if applicable]

2. Eligibility to Use the Website

You may use the website and place orders only if you are legally capable of entering into the relevant transaction under applicable law.

You agree to provide accurate information during registration, checkout and customer support interactions.

You must not use our website for unlawful purposes, fraudulent transactions or activities that interfere with its security or operation.

3. Product Information and Images

We make reasonable efforts to display accurate product descriptions, photographs, specifications, sizes, colours and prices.

However, slight variations may occur because of screen settings, lighting, manufacturing batches, materials or other reasonable factors.

For personalised products, customers are responsible for reviewing the images, names, spelling, sizes and customisation instructions submitted before confirming an order.

Where a product is materially different from its description or otherwise fails to meet applicable legal requirements, the customer’s rights under applicable law remain unaffected.

4. Product Availability

Products are subject to availability. Displaying a product on the website does not guarantee that it will always remain in stock.

If we cannot fulfil an order after payment, we will contact you and arrange an appropriate resolution, including a refund where due.

5. Prices, Taxes and Offers

Prices are displayed in Indian Rupees unless stated otherwise.

Applicable taxes, shipping charges and other mandatory charges will be displayed or communicated as required before the order is completed.

Promotional offers, discounts and free-shipping offers may be subject to eligibility conditions, validity periods and product exclusions clearly communicated with the offer.

We reserve the right to correct genuine pricing or listing errors. If an error materially affects an order you have placed, we will contact you to discuss an appropriate resolution. We will not treat a corrected price as accepted without the required customer agreement.

6. Orders and Order Acceptance

When you place an order, you submit a purchase request for the selected products.

An automated order confirmation does not necessarily mean that the order has been finally accepted for fulfilment.

We may need to verify payment, stock availability, delivery serviceability and order details before processing an order.

If an order cannot be fulfilled, we will inform you and refund any amount due for the unfulfilled purchase.

7. Payments

Payments are processed using the payment options available at checkout, including Razorpay where enabled.

You agree to provide accurate payment and billing information and to use an authorised payment method.

An order may remain pending until payment confirmation is received. Do not share your password, OTP, card PIN or other confidential authentication credentials with anyone claiming to represent FrameLagao.

Payment failures, duplicate debits and refund requests will be handled under our Payment Policy and applicable law.

8. Shipping and Delivery

Orders are processed and delivered according to our Shipping & Delivery Policy.

Delivery estimates are provided for guidance and may vary because of courier conditions, location, customisation requirements and other operational factors.

Please provide accurate delivery details and contact us promptly if corrections are required.

9. Returns, Refunds and Cancellations

Returns, replacements, refunds and cancellations are governed by our Return, Refund & Replacement Policy and Cancellation Policy.

Certain correctly manufactured personalised products may not qualify for a change-of-mind return. This does not exclude remedies required by applicable law for defective, damaged, incorrectly supplied or materially misdescribed products.

10. Personalised Products and Customer-Provided Content

When submitting photographs, artwork, names or other customisation material, you confirm that you have the necessary rights or permission to use that material for the requested purpose.

You must not submit unlawful, infringing or otherwise prohibited content.

We may decline a customisation request where fulfilment would violate applicable law or third-party rights. If an already paid order cannot be fulfilled, we will communicate the appropriate resolution.

Customer-provided images will be used for order fulfilment and related purposes as described in our Privacy Policy.

11. Intellectual Property

Website text, branding, logos, original graphics, product photographs and other original content may be protected by intellectual property laws.

You may not reproduce, distribute, modify or commercially exploit our protected content without the necessary permission, except where permitted by law.

Third-party trademarks, logos and product names belong to their respective owners. Their appearance on our website does not necessarily imply an endorsement or affiliation.

12. Prohibited Activities

You agree not to:

• Use the website for unlawful or fraudulent purposes.

• Attempt unauthorised access to website systems or customer accounts.

• Interfere with website performance, security or availability.

• Submit false order, payment, return or refund information.

• Copy or misuse protected website content or another person’s personal information.

We may take reasonable steps to investigate suspected misuse and protect our customers and business, subject to applicable law.

13. Third-Party Services

Our website may use third-party services for payments, shipping, analytics, hosting and other functions.

Your use of those services may also be subject to their applicable terms and policies. FrameLagao does not control every aspect of third-party services and cannot guarantee their uninterrupted availability.

14. Limitation of Liability

To the extent permitted by applicable law, FrameLagao will not be responsible for losses arising solely from circumstances beyond its reasonable control, such as certain third-party service interruptions or courier disruptions.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited, including applicable consumer rights and remedies.

15. Privacy

Your personal information is handled in accordance with our Privacy Policy. Please review that policy to understand how information is collected, used, shared and retained.

16. Changes to These Terms

We may update these Terms & Conditions when our products, services, website operations or legal obligations change.

The updated terms will be published on this page with a revised date. Changes will apply as permitted by applicable law and will not unlawfully remove rights already available to customers.

17. Governing Law and Disputes

These terms are governed by the laws applicable in India, subject to mandatory consumer protections and the jurisdiction of competent authorities and courts.

Customers may use the complaint and dispute-resolution mechanisms available under applicable law.

18. Contact Us

For questions about these terms or an order, contact:

Brand: FrameLagao
WhatsApp: +91 7378000511
Email: [Business Email]
Business Address: [Complete Business Address]