Privacy Policy

Last Updated: 20 October 2026

FrameLagao respects your privacy and is committed to handling your personal information responsibly. This Privacy Policy explains what information we may collect, how we use it, when it may be shared and what choices may be available to you when you use our website.

1. Information We Collect

Depending on how you interact with our website, we may collect the following information:

Personal and Contact Information

• Name.

• Mobile number.

• Email address.

• Billing and delivery address.

• Other details you provide when contacting customer support.

Order Information

• Products purchased.

• Order number and order history.

• Product preferences, sizes, colours and customisation instructions.

• Delivery and fulfilment information.

• Refund, return and customer support records.

Payment Information

Payments may be processed through Razorpay or other payment methods enabled on our website.

Payment providers process transaction information according to their own applicable terms and privacy practices. FrameLagao may receive payment status, transaction references and related information required to confirm orders, handle refunds and resolve payment issues.

We do not intend to collect or store complete card security codes or other sensitive payment credentials on our own systems.

Technical Information

When you visit our website, certain technical information may be collected, such as your IP address, browser type, device information, pages visited and website interaction data. The information collected depends on the website configuration and services enabled.

2. How We Use Your Information

We may use your information to:

• Process, confirm and deliver orders.

• Personalise products according to the instructions you provide.

• Process payments, cancellations and refunds.

• Respond to customer enquiries and provide WhatsApp support.

• Send order confirmations, shipping updates and service-related notifications.

• Prevent fraud, investigate suspicious transactions and protect our website.

• Maintain business, accounting and transaction records.

• Improve website performance, product listings and customer experience.

• Comply with applicable legal and regulatory obligations.

• Send promotional communications where permitted and where any required consent has been obtained.

You may opt out of promotional communications where applicable. Essential order and service communications may still be sent when necessary to fulfil your purchase.

3. Product Images and Personalisation Data

If you upload a photograph, name, design or other information to personalise a product, we will use it for the relevant order, production, quality checks and customer support.

Please upload only content that you are authorised to use. Avoid uploading unnecessary sensitive or confidential information.

We will handle uploaded material according to our operational needs, applicable law and any applicable retention obligations. If you want to request deletion of uploaded personalisation material, contact us; deletion may be subject to legal, accounting, dispute-resolution or technical requirements.

4. Cookies and Similar Technologies

Our website may use cookies or similar technologies to support shopping cart functionality, login sessions, checkout, security, preferences and website performance.

Third-party tools or plugins may also use cookies or similar technologies, depending on which services are enabled.

You can manage cookies through your browser settings and any consent controls available on our website. Disabling certain cookies may affect features such as login, cart or checkout.

5. Sharing of Information

We may share relevant information with service providers when necessary to operate our business, including:

• Payment processors such as Razorpay.

• Courier and logistics partners.

• Website hosting and technical service providers.

• Customer support and communication tools.

• Website analytics or security providers, if enabled.

• Professional advisers, auditors or authorities where required by law.

We share only information reasonably necessary for the relevant purpose, subject to applicable law and contractual safeguards where appropriate.

We do not sell customers’ personal information as a product.

6. Data Security

We take reasonable measures to protect personal information against unauthorised access, disclosure, alteration or loss.

However, no internet transmission or electronic storage method can be guaranteed to be completely secure. We cannot promise absolute security, but we will respond to relevant security issues in accordance with applicable requirements.

7. Data Retention

We retain information for as long as reasonably necessary for order fulfilment, customer support, accounting, tax compliance, fraud prevention, dispute resolution and other lawful business purposes.

Retention periods vary depending on the type of information and the purpose for which it was collected. Where information is no longer required and no legal obligation applies, we will take appropriate steps to delete or anonymise it.

8. Your Privacy Choices and Rights

Subject to applicable law, you may be able to request access to, correction of or deletion of certain personal information, withdraw consent where processing is based on consent, or raise concerns about how your information is handled.

Some records may need to be retained to fulfil legal obligations, complete transactions or resolve disputes.

To submit a privacy request, contact us using the details below. We may need to verify your identity before acting on a request.

9. Children’s Privacy

Our website is intended for people who can lawfully make purchases under applicable law. Children should not independently submit personal information or place orders where they are not legally permitted to do so.

If you believe a child has provided personal information inappropriately, please contact us so that we can review the matter.

10. Third-Party Websites

Our website may contain links to payment providers, courier tracking pages, social media platforms or other external websites.

Those websites operate under their own terms and privacy policies. Please review their policies before providing information to them.

11. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, website features or legal requirements change.

The revised version will be published on this page with an updated revision date. Material changes will be communicated where required by applicable law.

12. Contact and Grievance Information

For privacy-related requests or complaints, contact:

Brand: FrameLagao
WhatsApp: +91 7378000511
Email: [Privacy Contact Email]
Business Address: [Complete Business Address]
Privacy Contact / Grievance Officer: [Name or Designated Contact, if applicable]

We will review privacy enquiries and respond within the timeframe required by applicable law.