Shipping & Delivery Policy

Last Updated: 20 October 2026

Welcome to FrameLagao. We aim to deliver your orders safely and efficiently. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked and delivered when you purchase products from our website.

1. Order Processing Time

Orders are processed after successful payment confirmation and order verification.

• Ready-to-ship products are generally prepared for dispatch within [1–3 business days].

• Personalised products, including custom photo frames, printed mugs, T-shirts, cushions and keychains, may require additional preparation time.

• Orders placed on Sundays, public holidays or during high-demand periods may take longer to process.

• The estimated processing time is not the same as the delivery time.

If additional time is required to prepare your order, we may contact you using the contact information provided at checkout.

2. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

Free shipping is available on eligible orders above ₹599, subject to the offer terms displayed on our website at the time of purchase.

Orders that do not qualify for free shipping may be charged a shipping fee based on the delivery location, product size, weight or applicable courier charges.

Any shipping offer will be subject to the conditions clearly communicated at checkout.

3. Estimated Delivery Time

Estimated delivery time depends on your delivery address, courier service, product availability and order preparation requirements.

As a general estimate, delivery may take approximately [3–7 business days after dispatch] for serviceable locations in India. Remote areas or locations with limited courier coverage may require additional time.

Personalised and made-to-order products may take longer because they require customisation before dispatch.

These are estimates, not guaranteed delivery dates. Any specific delivery estimate displayed at checkout or communicated for your order should also be considered.

4. Order Confirmation and Tracking

After placing an order, you may receive an order confirmation through the email address or mobile number provided at checkout.

Once your order is dispatched, tracking information may be shared through email, SMS, WhatsApp or your account, depending on the available courier and website features.

If tracking information is unavailable or your shipment has not moved for an extended period, please contact our support team.

5. Incorrect Address or Contact Details

Customers are responsible for providing accurate delivery information, including their full name, address, PIN code and contact number.

If you notice an error, contact us as soon as possible. We will try to correct the details before dispatch, but changes cannot be guaranteed after an order has been shipped.

Additional charges may apply if a courier permits address correction or reshipping.

6. Delayed, Lost or Undelivered Shipments

Delivery may be affected by weather, courier disruptions, public holidays, operational issues, incorrect addresses or other circumstances outside our reasonable control.

If your shipment is delayed or appears lost, contact us with your order number. We will review the tracking information and coordinate with the courier where possible.

If an order is confirmed lost or cannot be delivered, we will work with you to resolve the issue in accordance with applicable law and our Return, Refund & Replacement Policy.

7. Damaged Packages

If your package arrives visibly damaged, please take photographs of the outer packaging and the product before discarding any packaging material.

Contact us promptly, preferably within 48 hours of delivery, with your order number, photographs and a description of the issue. This reporting period helps us investigate courier damage and does not remove any rights you may have under applicable law.

8. Incorrect or Incomplete Orders

If you receive an incorrect product, a missing item or an incomplete order, contact us with your order number and supporting photographs, where applicable.

We will investigate the issue and arrange an appropriate resolution under our Return, Refund & Replacement Policy and applicable law.

9. Delivery Attempts and Returned Shipments

Please ensure that someone is available to receive the package at the delivery address.

If a shipment is returned because of an incorrect address, repeated unsuccessful delivery attempts or refusal to accept delivery, we will review the circumstances before determining the next steps.

Any reshipping charges or refund adjustments will be communicated to you and handled in accordance with applicable law. We will not apply an automatic deduction that is prohibited by law.

10. Contact Us

For shipping and delivery questions, please contact:

Brand: FrameLagao
WhatsApp: +91 7378000511
Email: [Business Email]
Business Address: [Complete Business Address]

Please include your order number in your message so we can assist you more efficiently.