Payment Policy

Last Updated: 20 October 2026

FrameLagao aims to provide a convenient and secure payment experience. This Payment Policy explains how payments are processed for purchases made through our website.

1. Accepted Payment Methods

The payment methods available to you will be displayed at checkout.

Depending on the payment options enabled on our website and supported by the payment provider, these may include:

• UPI.

• Debit cards and credit cards.

• Net banking.

• Other payment methods made available through Razorpay or our checkout.

The availability of a particular payment method may depend on your bank, payment provider, transaction type or other applicable conditions.

2. Payment Gateway

Our website uses Razorpay as a payment gateway where enabled.

When you select a payment method at checkout, you may be redirected to a secure payment interface or use an integrated checkout experience.

Payment transactions are processed according to the applicable payment provider’s terms, security procedures and privacy practices.

FrameLagao does not ask customers to share their OTP, card PIN, banking password or confidential authentication credentials through WhatsApp, phone calls or email.

3. When Is an Order Confirmed?

An order may be created before payment confirmation, but it will be processed according to the payment status and our order-verification process.

A successful payment confirmation and an order confirmation message are separate events. If you are charged but do not receive an order confirmation, please contact us before making another payment for the same order.

4. Failed Payments

A payment may fail because of bank restrictions, insufficient funds, incorrect authentication, network problems, payment-provider issues or other reasons.

If a payment fails, check your bank or payment application for the transaction status.

If an amount has been debited despite a failed or incomplete order, contact us with the transaction reference, order number if available, amount and approximate payment time.

We will review the payment status through the available payment records and coordinate with the payment provider where necessary.

5. Duplicate Payments

If you believe that you have been charged more than once for the same order, contact our support team.

Please provide the relevant transaction references, dates, amounts and order number.

After verifying the duplicate transaction, we will arrange the appropriate refund for any confirmed excess payment in accordance with applicable law and the payment provider’s process.

6. Refunds

Refunds may be initiated where an order is cancelled, an eligible return or refund request is approved, a duplicate payment is confirmed or a refund is otherwise due under applicable law.

Approved refunds will generally be initiated through the original payment method where supported by the payment provider.

If the original method cannot be used, we will communicate the available lawful alternative and obtain any necessary information or consent.

7. Refund Processing Time

After a refund is initiated, the time required for the funds to appear in your account depends on the payment provider, bank, card issuer or other financial institution.

We will share the available refund reference or status information when reasonably possible.

If a refund has not arrived within the communicated period, contact us with your order number and refund reference, if available.

8. Unauthorised Transactions and Payment Security

Please use only payment links and checkout pages provided through our official website or verified support channels.

Do not share passwords, OTPs, card PINs, CVVs or banking credentials with anyone claiming to represent FrameLagao.

If you suspect an unauthorised transaction, contact your bank or payment provider immediately and inform us where the transaction relates to an order on our website.

9. Cash on Delivery

Cash on Delivery is available only if the option is explicitly displayed at checkout for your order.

If Cash on Delivery is not shown as an available payment method, online payment through the available checkout options will be required.

10. Contact Us

For payment-related questions, contact:

Brand: FrameLagao
WhatsApp: +91 7378000511
Email: [Business Email]
Business Address: [Complete Business Address]

Please include your order number and relevant transaction reference. Never send your password, OTP, card PIN or complete card security details.